Terms of Delivery & Returns

The products derivery are being made only in the Greek Territory, within 2-3 bussiness days, by ELTA Courier(door to door). Shipments outside Greece are carried out upon consultation with the customer! In order to proceed with the Service provision, you consent to the disclosure of the necessary information to the above company (name, address, telephone) in order to complete the delivery.

In case there is no ELTA Courier shop in your area, you can pick up the parcel from your local post office.

The products are beiing distributed from 10:00 until 17:00 Monday to Friday. If you wish to receive on Saturday, it must be stated when ordering as there is an extra charge. Once the order arrives at the delivery address, you will be asked for a signature in order to be delivered.

Up to 2kg orders are being shipped by courier and are subjected to the following shipping costs:

For orders within Attica the charge cost is 3.00 Euro
For orders outside of Attica the charge is 3.50 euros
For orders over 2kg, costs are incurred at 0.95 € per kg.

If you ask the shipment to be paid by cash the time it will be delivered to you, the cost is € 2.10 extra shipping

If you would like the delivery to be Saturday, it must be stated during the order and there is an extra charge.
Please note that in case of delay due to lack of product of your choice, you will be informed in time .
The item stays in the Store 15 calendar days upon arrival, so the recipient can pick it up from there. If he wishes to go for a third time, he will be charged a fee.

After 15 days it is returned to the sender.
In the event that the information you entered on the form is incorrect, the Company bears no responsibility for non-delivery.

You have the right to return the entire order or part of it within 7 calendar days of its receipt. In case of returning the product(s),you should FIRST, contact us either by phone at 210 2771230, during our opening hours or by mail ([email protected]), to let us know the reasons for the return and the way you want us to help you.

In case you exercise the right of withdrawal, you are obliged to send us the product (s) back to their original condition and only if the special markings of the product (protectors, tabs, labels) have not been removed, together with the corresponding sales document. Returns will only be accepted after company approval.

The right of withdrawal and refund can ONLY be exercised on the e-shop’s stock products….! In case of ordering your footwear and customizing it or making any intervention at the products, Raptopoulos Stavroula Company is not obliged to refund the customer or change the merchandise!

Return costs are being taken over by Raptopoulou Stavroula, when the order is wrong or if the product is defective. Otherwise the refund will be charged to you.